| Defective items can be returned for refund or replacement under following restrictions :
All products must be returned in original condition including packaging, documentation, manuals, and accessories.
Special order items can only be returned for exchange if defective. No returns or refunds will be accepted on special order items.
Shipping cost and insurance for warranty service items are buyer's responsibility.
All warranty repair or replacement items will be returned back to buyer by UPS ground service.
Returned items for refund that are found to be non-defective will be subject to 20% restocking fee. Shipping, transaction, payment processing, and insurance fee are non-refundable.
Warranty on all items that have been mishandled or damaged is voided.
Items that are determined to be free from damage will be exchanged or refunded.
Warranty does not apply on physical damaged item. If item was damaged during the shipping, buyer must contact UPS (1-800-PICKUPS) to report Damage Claim and must contact SCANSYS, INC. Inc. within one business day after item was delivered.